Shipping & Delivery

Do you ship worldwide?

Yes – we ship to most countries of the world.

How much does shipping cost?

We provide Free Worldwide Shipping.

Customs import duty:

According to customs legislation, it is the buyer’s responsibility to investigate and cover the import duty. However, the starting point of duties as well as exemptions are different for each country and region, depending on the customs legislation of your country.

What is your processing time?

Processing Times: Orders can sometimes take up to 2 – 3 working days to process after placing the order before shipping out. We do not ship on weekends.

Where can I find my tracking number?

You can track your order at our order tracking page: https://juzea.com/order-tracking/.

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it!
If you need more detailed information, please shoot us an email at [email protected] and we’ll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.